After Sales Customer Support Support Plan
GM Driver Support Plan is aimed at a stress-free motoring experience, and being a member is like having one's own personal assistant, a mere phone call away on:
Your GM Driver Support Plan operator is dedicated to assisting you and your valued passengers to your destination as quickly, safely and hassle-free as possible. Please note that this service is only supported in South Africa, Namibia, Lesotho and Swaziland.
GM Driver Support Plan will rush to your aid wherever you are, to provide assistance with flat tyres, flat batteries, to deliver fuel in case yours has run out (fuel is at owner’s cost) and to assist with keys accidently locked in your vehicle.
In the unlikely event of a vehicle breakdown, GM Driver Support Plan will arrange for your vehicle to be towed by an approved towing operator, to the nearest authorised GM Dealership or where possible, send a qualified technician to assist you with the problem.
If necessary, GM Driver Support Plan will arrange free safe storage for your vehicle for up to 48 hours.
Repatriation of vehicles
Should you have to leave your vehicle for repairs at an authorised GM Dealership located more than 100 km from your home, GM Driver Support Plan will arrange to have your vehicle returned to you free of charge or assist you to return to your vehicle.
Should you be stranded further than 100 km from your home or destination due to your vehicle undergoing un-scheduled repairs, GM Driver Support Plan will provide you with alternative transport, either to your home or planned destination. This service is available in South Africa, Swaziland, Lesotho, Namibia and Botswana subject to specific terms and conditions.
In the event of a breakdown further than 100 km from your home or destination, GM Driver Support Plan will arrange either accommodation or an alternative vehicle to enable you to reach your destination, as well as relay urgent messages and provide telephonic directions.
GM Driver Support Plan will supply you with information regarding your vehicle, including general info (fuel & oil recommendations), service intervals, tyre maintenance, warning systems, accessory enquiries or Dealer locations and telephone numbers.
All Driver Support Plan service providers are contracted to General Motors South Africa. Regular performance assessments ensure that services meet our strict standards and that your ‘personal assistant’ is always ready and waiting any hour of the day or night, 365 days a year. All you have to do is call.
NOTE: This membership is free for 5 years or 120 000km (GM Total Confidence Warranty) whichever occurs first from date of first registration (all vehicles sold after 23rd March 2009).
For further information on GM Driver Support Plan, call 0800 422 777 or +27 41 403 2555