Westvaal Motor Group - Frequently Asked Questions (FAQs)

Welcome to the Westvaal Motor Group! Here, you'll find answers to common questions regarding our services, vehicles, financing options, and customer support. Whether you're looking to purchase a new or used vehicle, schedule a service appointment, or explore financing, we've got you covered.

Purchasing

1. What are the benefits of buying a used car from Westvaal?

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Buying a used car from Westvaal Motor Group comes with several benefits that make the experience trustworthy and convenient. Here are some key advantages:

1. Quality Assurance

Westvaal ensures that every used car is in excellent condition, giving buyers peace of mind about their purchase.

2. Wide Selection

Westvaal offers a diverse range of used vehicles, catering to different needs, preferences, and budgets. Whether you're looking for a compact car, a family SUV, or a rugged bakkie, there's likely something that fits your requirements.

3. Transparency

Westvaal provides a detailed history of the vehicle, including service records and accident history. This transparency helps buyers make informed decisions.

4. Affordable Pricing

Used cars are typically more affordable than new ones, and Westvaal’s competitive pricing ensures buyers get great value for money. Financing options may also be available to suit different budgets.

5. Warranty and After-Sales Support

Some used cars at Westvaal come with limited warranties or extended service plans. Additionally, the company’s reliable after-sales service ensures ongoing support for your vehicle maintenance needs.

6. Experienced Sales Team

Westvaal's knowledgeable and friendly sales consultants help buyers choose the right vehicle, providing expert advice tailored to individual needs.

7. Convenience and Accessibility

With multiple dealership locations, Westvaal makes it easy to browse and purchase a vehicle locally. Many locations also offer online listings to help you shop from the comfort of your home.

8. Trade-In Options

Westvaal allows you to trade in your current vehicle, simplifying the process of upgrading to a newer model.

9. Reputation for Reliability

With a strong reputation in the automotive industry, Westvaal has built trust among customers, making it a reliable choice for purchasing a used car.

2. Can I test drive a car before purchasing?

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Yes, you can! Westvaal Motor Group encourages potential buyers to test drive a car before making a purchase. Test driving is an essential step in ensuring that the vehicle meets your expectations in terms of comfort, performance, and handling.

How to Arrange a Test Drive:

1. Contact Your Nearest Dealership

Reach out to your local Westvaal dealership to schedule a test drive. You can do this via phone, email, or by visiting the dealership in person.

2. Browse the Inventory

Explore the range of new and used vehicles available, either online or at the dealership, and let the sales team know which model you’re interested in.

3. Bring Required Documents

Typically, you’ll need a valid driver’s license to test drive a car. Some dealerships may ask for additional identification, so it’s good to confirm beforehand.

4. Experience the Vehicle

During the test drive, you’ll have the opportunity to assess the car's features, driving dynamics, and overall feel. The Westvaal team will also be available to answer any questions you may have.

3. How do I buy accessories for my car?

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Contact our team to request a part or accessory for your vehicle, using our extensive supply network.

Make an Enquiry

4. Can I trade in my car with Westvaal?

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Sell Your Car

Are you looking to sell your car? It is your lucky day; you have found the ultimate place to get the most value from your used vehicle. Our Westvaal Buy Cars process is designed to be quick, simple and safe. All you have to do to kick things off is to fill in the convenient valuation form provided and our skilled and qualified valuator will contact you in no time to discuss the assessment of your vehicle at your earliest convenience.

Get more value when we purchase your vehicle

You can come to us or we will come to you to do a free assessment. Once we have made an unbeatable offer on your vehicle, which you have accepted, the deal will be concluded once all the paperwork has been done.

Westvaal Motor Group wants to buy your car!

When it comes to handling the transfer of ownership of the vehicle, you can simply leave all of the running around to us. All that we need from you is a copy of your ID, proof of residence, proof of purchase or settlement letter and a copy of eNATIS (RCI).

Get a valuation on your vehicle. Complete our online form in less than 5 minutes. No obligations.

5. Where do I collect my car from?

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When purchasing a car from Westvaal Motor Group, the collection process is designed to be convenient and straightforward. Here’s what you need to know:

1. Dealership Location

You will typically collect your car from the Westvaal dealership where you completed the purchase. If you’ve purchased the vehicle online or from a different branch, the dealership will coordinate with you to arrange the most suitable collection point.

2. Scheduling the Collection

Once the purchase is finalized and the vehicle is ready, a Westvaal representative will contact you to schedule a collection date and time. This ensures the vehicle is prepared, cleaned, and ready for you to drive away.

3. Final Inspection

During the collection, you’ll have the opportunity to inspect the vehicle, confirm that all agreed-upon features and accessories are included, and ensure everything meets your expectations.

4. Handover Process

A team member will guide you through the car’s features, controls, and maintenance schedule. They’ll also address any final questions you might have before handing over the keys.

5. Documentation

Ensure you have the necessary documentation for collection, such as:

  • Proof of payment or finance approval.
  • A valid driver’s license.
  • Any additional documents requested by the dealership.

6. Optional Delivery

In some cases, Westvaal may offer a delivery service, bringing your vehicle directly to your home or workplace. Check with your dealership for availability.

If you’re unsure which dealership to collect from or need assistance with the process, feel free to reach out to us directly. We're here to help! Contact Us

Service

1. How often should I service my car?

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Servicing your car regularly is crucial for maintaining its performance, safety, and reliability. The frequency of servicing depends on several factors, including the car’s make, model, age, and your driving habits. Here's a general guide:

1. Follow the Manufacturer’s Recommendations

Check your car’s owner manual for the manufacturer’s recommended service intervals. These are typically based on mileage or time, whichever comes first. Common intervals include:

  • Every 10,000–15,000 km or 12 months for most modern vehicles.
  • Every 5,000–7,500 km for older vehicles or under severe driving conditions.

2. Pay Attention to Mileage and Driving Conditions

Your car might need more frequent servicing if you:

  • Regularly drive in stop-and-go traffic.
  • Operate in extreme temperatures or dusty environments.
  • Tow heavy loads or drive long distances regularly.
  • In such cases, consider servicing your car every 5,000–10,000 km or at shorter intervals as advised by your service provider.

3. Monitor the Dashboard Warning Lights

Modern vehicles are equipped with service indicator lights that notify you when it’s time for maintenance. Never ignore these signals.

4. Service Types and Frequency

Minor Service: Every 6 months or 10,000 km. Includes oil change, oil filter replacement, and basic checks.

Major Service: Every 12–24 months or 20,000–30,000 km. Includes in-depth inspections, brake and tire checks, air filter replacement, and more.

5. After-Warranty Maintenance

Once your car is out of warranty, it’s still important to follow the recommended servicing intervals. Regular maintenance helps prevent costly repairs and keeps your car in good condition.

2. Can I book my service online?

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Yes, you can book a service online at Westvaal Motor Group. We offer an easy and convenient way to schedule your car service through. Here's how you can do it:

How to Book Your Service Online:

1. Visit our Website

Go our official Westvaal Motor Group website and look for the Book a Service section.

2. Provide Your Contact Details

Enter your contact information, such as your name, phone number, and email, so the Westvaal team can confirm your appointment.

3. Select Your Vehicle

You'll be prompted to enter details about your vehicle, such as its make, model, year, and current mileage, etc. This helps ensure the service is tailored to your specific car.

4. Pick Your Preferred Date and Time

Select a date and time that works best for you. The online system will show available slots at your chosen dealership.

5. Confirm the Booking

After completing the booking, you’ll receive a confirmation email or SMS with the details of your service appointment.

3. Will I get a courtesy car?

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Yes, Westvaal Motor Group typically offers courtesy cars to customers who are having their vehicles serviced, depending on availability and the nature of the service. This is especially useful if your car will be in the shop for an extended period.

How the Courtesy Car Service Works:

1. Availability: Courtesy cars are subject to availability and may be provided on a first-come, first-served basis. It’s recommended to book a courtesy car in advance when scheduling your service.

2. Eligibility: Usually, courtesy cars are offered for major services or longer repair times. For minor services that take only a short period, a courtesy car may not be necessary.

3. Booking the Courtesy Car: When you book your service online or through the dealership, you can inquire about the availability of a courtesy car and request one if needed.

4. Conditions: You may be required to provide a valid driver’s license and proof of insurance to use a courtesy car. Terms and conditions may vary depending on the dealership, so it’s a good idea to confirm these details during your service booking.

5. Cost: In some cases, the use of a courtesy car might be free, but this can vary based on the dealership or the duration of the service. Be sure to check with the Westvaal branch for any fees or policies.

4. Do you sell car parts and accessories?

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Yes, Westvaal Motor Group sells a wide range of car parts and accessories to help maintain or enhance your vehicle. They offer genuine, high-quality parts and accessories designed to ensure your vehicle remains in top condition.

What You Can Find at Westvaal Motor Group:

1. Genuine Car Parts

Westvaal offers original equipment manufacturer (OEM) parts that are specifically designed for your car brand and model. These include:

  • Engine components
  • Brake pads and discs
  • Filters (oil, air, fuel, cabin)
  • Belts and hoses
  • Electrical components and more

2. Vehicle Accessories

Westvaal provides a wide range of accessories to customize your car and improve its functionality, including:

  • Floor mats, seat covers, and sunshades
  • Roof racks, tow bars, and bike carriers
  • Exterior styling enhancements (e.g., spoilers, decals)
  • Car care products (e.g., cleaning supplies, polishing kits)
  • Upgraded infotainment and navigation systems

3. Performance Parts

For those looking to upgrade their vehicle's performance, Westvaal offers parts like suspension kits, exhaust systems, and air filters.

4. Professional Installation

If you need parts or accessories installed, Westvaal’s skilled technicians can handle the job. They ensure that everything is installed correctly and safely, preserving your vehicle’s performance and warranty.

Westvaal Motor Group offers a variety of aftercare products designed to help you maintain your vehicle's appearance, performance, and longevity. These products are tailored to keep your car in excellent condition, from cleaning and protecting the exterior to caring for the interior.

Aftercare Products Available at Westvaal Motor Group:

1. Car Cleaning and Detailing Products:

  • Car Wash Shampoos: Specially formulated to clean without damaging your car’s paintwork.
  • Polishes and Wax: To protect and shine your vehicle’s exterior, giving it a glossy finish and providing a protective layer.
  • Microfiber Cloths: Soft, scratch-free cloths for cleaning surfaces and polishing.
  • Wheel Cleaners: To remove brake dust and dirt from alloy wheels, keeping them looking new.
  • Interior Cleaning Products: Dashboard cleaners, upholstery cleaners, and fabric protection sprays for keeping the interior fresh.

2. Paint Protection:

  • Paint Sealants: To protect your car’s paint from the elements, helping prevent scratches, bird droppings, and UV damage.
  • Ceramic Coatings: Long-lasting coatings that provide a protective layer, making it easier to clean your car and protect the paint from contaminants.

3. Car Care Kits:

  • Complete Detailing Kits: These kits typically include everything you need to clean and care for your vehicle, including shampoos, waxes, cloths, and brushes.
  • Leather Care Kits: Products for cleaning, conditioning, and protecting leather seats and interiors.

4. Engine and Performance Care:

  • Oil Additives and Cleaners: To maintain engine health and reduce wear.
  • Fuel Additives: To improve fuel efficiency and clean the fuel system.

5. Car Accessories for Maintenance:

  • Tyre Care: Tyre cleaners, conditioners, and protectants that help maintain tyre appearance and performance.
  • Windshield Wipers and Fluid: To keep your windshield clean and improve visibility.
  • Battery Care: Products that help maintain the battery’s charge and overall performance.

6. Air Fresheners and Odor Eliminators:

A variety of car-specific air fresheners and odor eliminators that help keep the interior smelling fresh.


Why Choose Westvaal’s Aftercare Products?
  • Quality and Compatibility: Westvaal offers high-quality products that are designed to work with your specific vehicle make and model.
  • Expert Advice: Their knowledgeable staff can guide you in choosing the right products for your vehicle’s needs.
  • Genuine Products: Many of the products are sourced from reputable manufacturers, ensuring durability and effectiveness.

Finance

1. How old do I need to be to apply for finance?

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To apply for finance at Westvaal Motor Group, you generally need to meet the following requirements:

Age Requirement:

  • Minimum Age: You must be at least 18 years old to apply for vehicle finance.
  • Maximum Age: There may be an upper age limit for finance applications, usually around 70 to 75 years old, depending on the loan term and the financial institution’s policies.

Other Key Requirements for Finance:

  1. Valid South African ID: You must be a South African citizen or have permanent residency.
  2. Proof of Income: Lenders require proof of stable income, such as pay slips, bank statements, or other documentation of financial stability.
  3. Credit History: Your credit score and history will be reviewed by the lender to assess your ability to repay the loan.
  4. Proof of Address: A recent utility bill or similar document showing your current address.
  5. Valid Driver’s License: A valid driver’s license is usually required, as it ensures you can legally drive the vehicle you're financing.

If you meet these basic criteria, you can apply for vehicle finance at Westvaal. The dealership will guide you through the application process, and the finance terms will depend on the lender's review.

2. What do I need to bring with me to finance a car?

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When applying for car finance at Westvaal Motor Group, you'll need to bring several important documents to ensure a smooth application process. Here's a list of what you typically need:

1. Proof of Identity

Valid South African ID (or passport if you're a foreign national with permanent residency).

2. Proof of Income

  • Recent pay slips (usually the last 3 months) or bank statements showing regular deposits.
  • Tax returns or a letter from your employer if you're self-employed or have irregular income.
  • Pension or social grant statements if applicable.

3. Proof of Address

A recent utility bill (electricity, water, or landline) or bank statement showing your name and address. This should be no older than 3 months.

4. Credit History

The financial institution will run a credit check, so it's important to ensure you have a good credit score. If you're unsure about your credit history, you may want to request a credit report beforehand.

5. Driver’s License

A valid driver’s license (typically a South African driver’s license, not a learner’s permit).

6. Deposit or Trade-In Details (if applicable)

  • If you have a deposit for the car, bring proof of the amount you're contributing.
  • If you're trading in a vehicle, bring the registration documents and details of the trade-in car.

7. Bank Account Details

Recent bank statements (usually the last 3 months) to show your financial activity and ensure you can afford the monthly payments.

8. Additional Documents (if applicable)

  • If you're applying with a co-applicant (e.g., spouse or business partner), you'll need the same set of documents for them as well.
  • If you're self-employed or own a business, you may need to provide business financial statements or company registration documents.


Additional Tips:

  • Make sure all documents are up-to-date and clear.
  • Double-check with the dealership for any specific requirements they may have, as these can sometimes vary depending on the lender or type of vehicle you are financing.

3. Can I get finance elsewhere then come and purchase a car?

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​Yes, you can secure financing from another source and then use it to purchase a car at Westvaal Motor Group. Here's how it works:

How It Works:

1. Get Pre-Approved Financing:

If you prefer, you can apply for car finance through a bank, financial institution, or another lender before visiting Westvaal. Once you’ve been approved and have the necessary funds or a loan offer, you can proceed to purchase a vehicle.

2. Bring Your Financing Approval to Westvaal:

After receiving your pre-approved finance, bring the approval details and the necessary documents (such as loan offer, proof of income, etc.) to Westvaal when you're ready to purchase a car. The dealership will assist you in finalizing the deal.

3. Choose Your Car:

Once your financing is arranged, you can browse the vehicles at Westvaal and choose the one that fits your budget and preferences.

4. Finalizing the Purchase:

The dealership will work with you to ensure the sale is processed with your external financing, and they'll guide you through any paperwork or formalities required.


Considerations:

  • Interest Rates: The interest rates and loan terms offered by external lenders might be different from those available through Westvaal’s finance partners, so it’s good to compare the options before committing.
  • Dealer Finance Offers: Westvaal may also offer competitive in-house financing options, and sometimes these might come with promotions or special terms, so it’s worth comparing before deciding to get financing elsewhere.
  • Pre-Approval vs. Final Loan: Ensure the finance offer from the external lender is final and can be used for car purchases specifically.

4. Can I drive away the same day when purchasing via finance?

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​In most cases, it is possible to drive away the same day when purchasing a car via finance at Westvaal Motor Group, but it depends on several factors:

Conditions for Same-Day Delivery:

1. Pre-Approved Financing:

If you have pre-approved financing or have already completed the finance application and received approval, the process can be quicker, allowing you to drive away the same day.

2. Availability of the Vehicle:

The car you wish to purchase needs to be available and ready for delivery. If it's in stock and all paperwork is complete, the dealership can prepare the car for you.

3. Required Documentation:

Ensure that all necessary documents are in place (e.g., proof of identity, proof of income, driver’s license, and any other paperwork related to the finance). Having these ready will expedite the process.

4. Finance Approval Process:

If you're applying for finance at the dealership, the approval process typically takes some time to complete (often a few hours to a day), depending on the lender and your financial situation. Some finance applications may be processed more quickly, but it's important to keep in mind that this could take longer in some cases.

5. Deposit or Trade-In:

If you're trading in a vehicle or making a down payment, ensure that this is processed quickly, as it may affect the final finance approval and vehicle readiness.

6. Dealer's Financing Terms:

Westvaal's financing terms and the specific agreements with lending institutions can affect how quickly you can drive away. The dealership will guide you through the process to ensure everything is completed efficiently.


Other Factors to Consider:

  • Insurance: You will need insurance coverage for the car before you can drive it off the lot. If you don’t have insurance in place, you may need to arrange this on the same day.
  • Time of Purchase: If you’re purchasing later in the day or on a busy day, the process may take longer, so it’s a good idea to visit earlier to allow enough time for the paperwork and approvals.

If you're eager to drive away the same day, it's always a good idea to prepare all documents in advance and get pre-approved financing for a quicker process.

5. Can a company apply for finance?

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Yes, a company can apply for finance to purchase a vehicle at Westvaal Motor Group. This is common for businesses looking to acquire vehicles for operational use, such as company cars, delivery vans, or fleet vehicles.

What You Need to Apply for Vehicle Finance as a Company:

1. Company Documentation:

  • Company Registration Documents: Proof that your company is legally registered (e.g., a certificate of incorporation).
  • Tax Clearance Certificate: To show that the company is in good standing with the South African Revenue Service (SARS).
  • Financial Statements: Recent financial statements (usually the last two years) showing the company’s income, balance sheet, and profitability.
  • Proof of Business Address: A utility bill or official correspondence addressed to the company.

2. Personal Guarantees (if applicable):

In some cases, the financial institution may require a personal guarantee from the company’s directors or owners. This means that the individuals behind the business may be personally liable for the loan if the company defaults.

3. Company’s Credit History:

The financial institution will review the company’s creditworthiness, including its ability to repay the loan. A good business credit score can improve the chances of getting approval and securing favorable terms.

4. Proof of Income:

Business bank statements or other proof of income to show cash flow and the company’s ability to meet monthly payments.

5. Vehicle Usage and Loan Details:

Specify the type of vehicle the company intends to purchase (e.g., sedan, SUV, commercial vehicle). Some lenders may require details about the vehicle’s intended use for business purposes.

6. Director or Owner Identification:

Personal identification documents (e.g., valid ID or passport) of the company’s directors or key decision-makers, as they may need to sign the finance agreement.


Finance Options for Companies:

  • Leasing: Businesses often opt for leasing a vehicle, especially if they want to upgrade vehicles every few years without the responsibility of ownership.
  • Hire Purchase: Similar to financing a personal vehicle, this option allows a company to own the vehicle after completing the finance agreement.
  • Operating Lease: This option is popular for companies that prefer to rent the vehicle for a set period and then return it without ownership.


Other Considerations:

  • VAT: If the vehicle is for business purposes, VAT may apply to the purchase price, and the company might be able to claim back VAT on the vehicle purchase.
  • Insurance: The company will need commercial vehicle insurance, which may differ from personal car insurance.


Getting Started:

You can speak to a Westvaal sales representative who specializes in corporate sales and financing to guide you through the process and discuss the best financing options for your business needs.